Refund policy

Cancellation & Refund Policy

Last updated on 31-03-2026 13:58:36

SOILSINK SYSTEM PRIVATE LIMITED (CIN: U74909UP2026PTC250218), operating under the brand and product name Prippo (Primary Producer Point), believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• SOILSINK SYSTEM PRIVATE LIMITED / Prippo (Primary Producer Point) does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within same day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any refunds approved by SOILSINK SYSTEM PRIVATE LIMITED (Prippo - Primary Producer Point), it will take 1–2 working days for the refund to be processed to the end customer.

Company Name: SOILSINK SYSTEM PRIVATE LIMITED
Brand / Product: Prippo (Primary Producer Point)
CIN: U74909UP2026PTC250218
Registered Office: 14/14, Sector-14, Vrinda Van Colony, Lucknow, Lucknow, Uttar Pradesh, India, 226029.
Support Email: prippo@soilsinksystem.com
Support Phone: +91 8115551773